In many countries around the world citizens struggle to have their voice heard. This even occurs at the most basic level of service delivery, including water, sanitation, education and other basic human services. However, new technologies and innovations have allowed interventions in these scenarios to be much easier. Using web platforms and simple SMS cell phone technologies the United Nations Millennium Campaign has set up a series of Citizen Feedback Initiatives around the World. These new programs allow for ordinary citizens to directly connect with local and national officials and demand that basic services be provided to them and their communities.
This program is now being piloted in India, Philippines and Kenya and more programs will be developed in the future.